Comprehensive Support Cover

Keycom pride ourselves on our Comprehensive Support Agreements and the unrivaled level of cover they provide our customers.

Our Agreements cover all allocated hardware, replacement parts and labour.

  • 4 hour cover, 4 hour fix for servers
  • 8 hour response, 8 hour fix for PC’s and Printers. (Excludes printer consumables).
  • Loan equipment available
  • Preventative Maintenance or engineering time at your site to provide server health checks on your systems
  • Remote Access to provide support quickly and efficiently.
  • Unlimited Telephone Support
  • Individual 24 / 7 dedicated case logging telephone number 

Remote Monitoring Service

The Keycom Monitoring Platform can monitor all of your vital services, wherever they are based to make sure that nothing goes wrong and that small minor issues can be caught before they escalate into something much worse.

 

Training

Confidence through Learning

Its all well and good having the most up to date hardware and software installed but are you able to make the most of the features of the products you’ve bought? Keycom Training Services provides you with access to the full range of training courses from basic Microsoft Office through to in depth Prince 2 courses.

For more detailed information on the courses we can provide as well as course outlines, schedules and the latest training news please visit our dedicated training website Here.